Caribou Help / FAQ
Please look for your question among the >200 questions in our FAQ before emailing us. Caribou aims to be 100% self-service. This helps keep our services affordable.
To use this Help Tree, choose the appropriate category and subcategories. If you are unable to find your question, use the Contact Us form located in the leaves of this tree. Thank you for your help.
Questions & Answers:
Is it too late to buy access codes for the contest tomorrow?
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Is it too late to buy access codes for the contest tomorrow?
Answer:
No, in fact you can still make purchases and hand out access codes on Contest Days!
The October contest is free for all levels, so do not worry if your payment has not arrived beforehand. However, if you are signing up for a later contest (November – May) and your student(s) is/are not in K/1 nor Grade 2 (which are free and does not require payment):
If you are paying by card, the purchase will become available immediately once the payment is accepted. You should receive a confirmation email with the details necessary to access your purchase. Please Contact Us if this is not the case.
If you are paying by cheque, please Contact Us with the the invoice number so we can lend you the payment while your cheque is delivered.
My students used free access codes in October. If we pay for participation do they keep their access codes?
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My students used free access codes in October. If we pay for participation do they keep their access codes?
Answer:
Contest participation for K/1 and grade 2 is free, as well as October contest participation for all grade levels. For contests after October, you will need to pay for the participation of your students in grades 3-12. It is often more economical to purchase School Wide Contest Participation which allows all students to write each contest in a school year.
If you purchase School Wide Contest Participation, all access codes you have previously requested and any future codes you request become paid access codes valid for the full year. If you purchase individual Access Codes before October, just use these instead of the free access codes.
If you purchase individual Access Codes after October, and you selected the free Access Codes in the Online Shop, these will be credited automatically. If you did not select the Access Codes, a new Access Code will be created for each credit you purchased. You can convert free access codes into paid codes by distributing your credits on the Manage & Print Access Codes page and then request more paid access codes as necessary.
How do you make a purchase without a Coordinator account?
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How do you make a purchase without a Coordinator account?
Answer:
Parents or other third parties can purchase participation for a student rather than the school. For this to be possible, the student’s Caribou Coordinator must have the box ‘Allow Third Party Payments’ checked in their Account Settings.
Making a purchase is easy. Follow these steps:- Make sure the Caribou Coordinator has checked ‘Allow Third Party Payments’ in their Account Settings.
- Make sure you have the Coordinator’s name, school, as well as your child’s access code (if they have one).
- Go to our Online Shop Welcome Page.
- Click on the bottom button 'Make a Purchase / Get an Invoice'
- Identify yourself as a Parent (Someone Else), enter your name and email, and confirm your email.
- For "Do you already have an Invoice Number...?" say 'No'.
- Check the appropriate options (for a student, with or without access code)
- Enter your child’s access code. If they do not have one yet, you will need to enter the names of the child, school, and Coordinator and select the appropriate options. If the student is registering without a school, then check the box for No School to register the student with the Caribou Virtual School. An access code will be generated for your student, visible under their Coordinator’s account and sent in the confirmation email when you have completed the purchase.
- Click on the item you wish to purchase and then Update Cart. Then click on Review Cart.
- Click on 'Check Out / Create Invoice'. Jot down the invoice number.
- Check out and pay using your preferred payment method: credit card / Paypal, Cheque, or E-transfer. Please take note of any instructions that appear for each option. When you click on a credit card option it will open a new window where you can enter your credit card information and then click on 'Pay Now' to process the transaction. If paying by Cheque or E-transfer, the invoice will load once you click on ‘Pay by Selected Method’.
- Once we receive the payment, you should immediately receive the confirmation of your payment at the email address you provided containing the Access Code if applicable. If we will not receive the payment before the contest, please Contact Us so we can lend payment in the meantime.
- The student will appear under their Caribou Coordinator’s account. The Coordinator will also receive an email alert for the payment made with the student’s information that you’ve entered.
- The student’s Caribou Coordinator does not appear on the list. The Coordinator must log in to their account, click on ‘Edit my Account > Allow Third Party Payments > Submit’.
- You choose the wrong Coordinator for your student. See ‘A student has been registered under the wrong teacher’.
- You create an access code for your child, but your child already had one. Now their name is linked to two access codes. See ‘A student wrote two contests this year but with different access codes’.
- You wanted to save proof of payment for your records but forgot/it was too fast. In this case you can contact us and we will send you proof of payment.
- You want your student to register under the Caribou Virtual School and try out the free October contest before investing in paid participation. Free K/1 and grade 2 access codes are available in the Online Shop, for all other grades you will need to register for a free Caribou Coordinator account to obtain free October-only codes..
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